Service Desk & Contact Center Services

Whether our services support 200 users or 20,000 users, Astor's service desk & contact support leverage partnership with our clients to deliver increased value. Our approach is geared to provide consistentIt support as organizations embark on modernization efforts. Astor employs a single point of contact for providing technical support to end-users whether CONUS or OCONUS. Astor's service desk & contact center support is based on industry best practices. We apply these to a variety of service desk & contact center services, including:

  • Tier I, Tier II, and Tier III Support
  • IT Customer Support
  • Contact Center Support
  • Knowledge Management Support
  • E-Commerce and Storefront
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